"Wheres My BIKE?"
Author: Tim at LUXBMX Date Posted:16 September 2020
This year LUXBMX has gone through some huge changes being in our new location: the ramp out the back, new staff and new systems to make the shipping process smoother and faster to get your parts and bikes to you quicker with minimal contact. Abiding by the new and ever-changing COVID19 guidelines has been a tricky balancing act. As we have all adjusted and adopted new more streamline processes there has been some (understandable) confusion so hopefully, this will clear everything up.
1. Add to Cart: In Stock.
This one is pretty self-explanatory but this refers to us having the physical product in stock in our warehouse. So in this scenario, this frame will be sent within 24 hours of the order being placed (on average). Basically, that means if you ordered this frame before 12 pm that most likely it will be sent out the same day that you order it. This doesn’t mean that you will receive your frame the same day, but it will be on it’s way!
We always recommend opting for express shipping when possible, so you can get your parts nice and quick!
2. Add to Cart: 1-2 Days handling.
“1-2 days handling” refers to the time that it takes to get the frame from an external warehouse to the LUXBMX showroom. In this example, the customer would order the frame from the website, we then transfer the frame from an external warehouse. (The 1-2 days handling refers to this time spent transferring between the warehouses) Once that frame hits our showroom, Sean gets it into a box and then off it goes to your front door.
3. Notify Me.
We don’t currently have this frame in stock, the “Notify Me” button will send you an email when the frame has been restocked. If you let us know that you want this frame we can either try to order you one (if it’s available) or we can recommend something similar for you. If you are unsure about any of the products we stock, please send us an email so Dale, Jack or Dave (our customer service legends) can get back to you!
4. Stock in Transit.
Once you have made your order you will be able to click through to your account on the website. On this page, you can check the status of your order. In this example, the amount owed is $1 and this has not been paid yet. You can pay your balance with the “Pay” button. (Orders must be fully paid before we can ship them out!) It shows the order placed and the date the payment is due. It will also show you the status of your order. As shown in the top right-hand part shown in orange “Stock In Transit”. This refers to your order being transferred from an external warehouse to our showroom in Woolloongabba
5. The dispatch Email.
If you receive an email that looks like this, that means your item has been picked up by the postal/courier service and is en route. Yeeew At this point, you will be given a tracking number from the shipping company and you will be able to track your item from here. (Tracking details may take up to 24 hours to update on the courier’s website)