We're still cranking! LUXBMX COVID-19 Update
Author: Mitch Date Posted:27 March 2020
As the situation evolves, we are all being more and more impacted by the COVID-19 virus. With tougher guidelines being imposed to slow the risk and rate of infection, we are having to take appropriate steps to ensure the safety of our customers, employees, friends and families. While our main goal remains the same; to provide the best range of BMX bikes, parts and accessories with the highest level of service, the LUXBMX you are familiar with, will need to evolve for the world of tomorrow.
The online store is still 100% operational.
Our focus for the foreseeable future will be to make your experience on our website much easier. We aim to make our already epic service even better. With knowledgeable staff working remotely, we will have the opportunity to offer the best possible service ever via our website live chat to help you find what you need quicker.
Please note: One minor change we've had to implement is moving our shipping cutoff earlier to 1pm, this is to make sure express freight reaches the more limited amount of planes in time.
Stock levels on our website are live, populated from our physical Brisbane warehouse along with our available from supplier warehouses.
Currently, there are minimal disruptions across Australia and we are working with all our carriers and freight partners to keep up to date with any changes as they may occur.
We have noticed a much higher rate of delays than normal in the Australia Post network. Express is also delayed but is prioritised.
For up to date info on Australian shipping hit the link below.
Due to the grounding of many airline carriers which normally offset the running cost with freight, we have been notified by Australia Post that there are considerable shipping delays in international shipping to select countries. In some cases, there are delays of 2-4 weeks. All international LUXBMX orders are shipped express meaning they will be prioritized in the postal network.
For an up to date status on international shipping follow the link below.
As we are implementing safe work measures for our wonderful staff, allowing them to work remotely, there will be limited access for us to be able to take calls via phone. This does however mean that we will be able to offer much more responsive live chat via our website, Facebook and Instagram channels.
In the interest of safety, our retail showroom will be closed for the foreseeable future.
Closure of our showroom is certainly a decision not made lightly. Our showroom has for so long been the foundation of what LUXBMX embodies. Rest assured that when all the craziness has settled down, we will be available for the face to face service you know us for.
There will be limited access in-store pick up options for online orders but pre-arrangement is essential.
With the disruption to our retail showroom, this unfortunately means we will not be able to offer any workshop servicing/repair until the recommended government guidelines have eased.
We will be in contact with customers that have outstanding workshop servicing.
Orders placed online that require assembly (bikes/wheel builds etc) will still be built, boxed and dispatched as per usual.
With some serious challenges ahead with changing for all of us in more ways than we know, always remember that we are in this together. We love BMX and will always strive to make sure you love it as much as we do.
For up to date operating status, please follow our social media (Instagram & Facebook) and subscribe to our mailing list.
The team at LUXBMX.