Q: When will my order be shipped?
Any items that are labelled in stock will be shipped same business day. We strive to get all orders placed before 2pm (AEST) on Tuesday-Friday and 12pm on Monday shipped same-day. If you order over the weekend, or after 2pm, then it will be shipped the next business day. Some items that require assemby (custom wheels, bikes that need boxing etc) will be shipped next business day.
If an item says 1-3 day dispatch, 2-5 day dispatch etc it will be sent as soon as it arrives from the alternate warehouse, in most cases within 1 business day. These items are labelled on the product page and you should get a message on your cart and checkout to inform you of this.
Q: Is everything on your site in stock?
All items marked with the green 'in stock' label are in our warehouse. Items with the green '1-2 day dispatch' label are in stock in an alternate warehouse. If there has been an error with our stock levels we will contact you as soon as possible.
On rare occasions items that are confirmed to be in transit to us from the supplier may be pre-emptively listed as in stock. These orders will be dispatached immediately when the items have arrived.
Q: How much does shipping cost?
Most orders over $99 ship for free across Australia (regular post or courier). This excludes heavy/bulky items and some remote locations which you can see on the shipping quote section of each product page. 20 inch and smaller bikes ship free when the order total is over $399.95.
Orders under $99 incur a flat rate $9 charge to ship across Australia using the trackable Australia Post eParcel service or appropriate courier.
Q: Can you ship Express?
LUXBMX offers Express Shipping via the Australia Post eParcel network at competive prices. Use the shipping calculator on a specific product to see the rate or select Express Shipping at checkout to get a shipping cost for the entire order.
Shipping Express eParcel means that we will ship your order out same-day (or next day, if ordered after 2pm). Your parcel should be received next-day as long as you are in the National Next-Day Network. Please note that it does not mean guaranteed next-day delivery (the next-day guarantee from Australia Post does not apply to eParcel) but your parcel is prioritised by Australia Post.
Q: How long will it take to get my order?
Delivery times depend on where you live and the shipping method you select. To see an estimate on how long a package will take to arrive, please go to the website for the relevant freight provider (see below) and enter 4101 as the origin postcode.
Q: Can I come and collect my order from your store?
Yes. Select in store pickup as your shipping method and drop in within business hours to pick it up. Please note you will require photo ID for us to release the order.
Q: Do you ship internationally?
LUXBMX now offers international shipping to most countries. Quotes can be obtained on each product page or on your cart as a total.
Please note: Customers with shipping addresses outside of Australia are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.