Q: When will my order be shipped?
Orders with "in stock" items placed with express delivery before 10 am will be shipped on the same business day.
We will endeavor to have all other orders placed with "in stock" items shipped within 24hrs (business days).
Some items that require assembly (custom wheels, bikes that need boxing, etc) will be shipped the next business day.
If an item says "1-2 Days Handling, 4-7 Days Handling, etc" (business days) it will be sent as soon as it arrives from the alternate warehouse. These items are labeled on the product page and you should see a notice in your cart and again at checkout to inform you of this.
If there are items on your order with a handling time, the order status under your account will display as "stock in transit" or "backorder approved".
Q: Is everything on your site in stock?
All items marked with the green 'in stock' label are in our warehouse. Items with the green '1-2 Days Handling, 4-7 Days Handling etc' label are in stock in an alternate warehouse.
If there has been an error with our stock levels we will contact you as soon as possible.
On rare occasions, items that are confirmed to be in transit to us from the supplier may be pre-emptively listed as in stock. These orders will be dispatched immediately when the items have arrived.
Q: How much does shipping cost?
Most orders over $99 ship for free across Australia (regular post or courier). 20 inch and smaller bikes ship free when the order total is over $399.95. This excludes heavy/bulky items and some regional/remote locations which you can see on the shipping quote section of each product page.
Orders under AU $99 will be charged accordingly to your postal address and items purchased.
Q: Can you ship Express?
LUXBMX offers Express Shipping via the Australia Post eParcel network at competitive prices. Use the shipping calculator on a specific product to see the rate or select Express Shipping at checkout to get a shipping cost for the entire order.
Shipping Express eParcel means that we will ship your order out the same-day (or the next day, if ordered after 2 pm). Your parcel should be received the next day as long as you are in the National Next-Day Network. Please note that it does not mean guaranteed next-day delivery (the next-day guarantee from Australia Post does not apply to eParcel) but your parcel is prioritised by Australia Post.
Orders with items that have a "1-2 Days Handling, 4-7 Days Handling etc" notice, will be shipped once the stock has been recieved into our dispatch warehouse.
Q: How long will it take to get my order?
Delivery times depend on where you live and the shipping method you select.
If your order is time critical, or you are in a remote area, we do have very competitive Express Post shipping options.
To see an estimate on how long a package will take to arrive, please go to the website for the relevant freight provider (see below) and enter 4102 as the origin postcode.
Impacts of the COVID-19 virus.
While all current domestic shipping methods are still operational, we have been advised on small delays to some networks.
For more specific information, and updates on specific carriers,
Q: Can I come and collect my order from your warehouse?
Sure can! Select "Warehouse Collection" as your shipping method and drop in within business hours to pick it up. Please note you will require photo ID for us to release the order.
Q: Can I select "signature required on delivery"?
Unfortunately, due to the current Covid contact restrictions, we are unable to guarantee a signature on delivery service from all of our shipping companies.
Q: Do you ship internationally?
LUXBMX now offers international shipping to most countries. Quotes can be obtained on each product page or on your cart as a total.
Please be aware that freight networks may not be operational in your network. Please refer to your local shipping guidelines or contact us at firstname.lastname@example.org
Please note: Customers with shipping addresses outside of Australia are solely responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.