Refund policy

 

What can be returned?

  • Products that are unused/uninstalled.
  • Products that are new and show no signs of wear to either the product or the packaging.

 

Orders canceled prior to dispatch:

Orders canceled prior to dispatch or pick up due to a change of mind will incur up to a 10% processing fee (based on the total order value). This is to cover administration and payment costs.




Will I be charged for returns?

If the return is due to incorrectly supplied or faulty products, LUXBMX will cover the return costs.

If you are wanting to swap over to an alternate size/colour in the same product (clothing, pads, shoes) you will be liable for the shipping both ways.
Change of mind, the wrong size ordered, or simply "not liking" a product or colour is not covered by LUXBMX and you will need to pay for shipping both ways.
While we try to be as compassionate as we can with return/refund conditions, you will be liable for a 10% processing fee on returns or refunds due to change of mind. This is to cover administration and payment costs/fees.
 

International Returns:

We do accept returns from orders shipped internationally. Customers are responsible for covering all return shipping costs, and all conditions above as to the state of the goods and packaging apply. Please contact us prior to sending back a return from outside Australia.
 

When do items need to be returned by?

Products must be returned within 30 days of receiving the item.
 

How do I return items?

The Returns Request form found at the bottom of this page must first be completed and submitted. After you've filled out the returns form we will get in contact with you via email or phone. 
 

Returns Shipping Conditions:

Items must be packaged securely and well protected. Items damaged in transit back to us will not be exchanged/refunded. Returns must be sent with insurance for the full purchase price of the item and with a signature on delivery. A tracking number must also be emailed to us once the item has been sent. 
 

Packing materials:

All returned items must include original, undamaged packaging materials with the return.


Where do items need to be returned to?

All returns must be sent to LUXBMX, 1 Burke Street, Woolloongabba QLD, 4102. 
 

What's next?

Once the return is received we will dispatch the replacement product or you will be given store credit to use online or in-store. Your return will be processed within 2 business days of the item returning to us.
 

Do you offer refunds?

Refunds will only available on faulty or incorrectly supplied items. In other cases, returns will be issued with either a replacement item or store credit which you can use at a later date.
 

Items damaged during shipping/transit to the customer: 

If you have received a damaged item/s please take photos and contact us immediately at help@luxbmx.com.