Warranty

Author: Mitch  Date Posted:12 December 2016 

 

  • Warranties will be referred to the manufacturers or their authorised Australian distributors.
  • Warranties cover defects in materials and workmanship.
  • Damage from riding abuse, neglect, and accidents are not covered under any warranty.
  • We are happy to facilitate any warranty but, please remember it is at the sole discretion of the manufacturer to repair or replace defective merchandise.
  • Please refer to any warranty card/form provided with products, some require filling out and sending to the associated manufacturer/distributor. Failure to do so can void any warranty.
  • Any associated labour and freight costs are not covered under any warranty.
  • The customer is responsible for all shipping costs involved, including shipping a defective product to LUX BMX, and LUX BMX shipping a replacement to the customer.
  • For all warranty claims, you will need to return the item to us along with your original receipt.
  • Once we receive the product back in-store we will follow the warranty procedure with the relevant manufacturer or distributor. We try to do this as quickly as possible but, please be patient.
  • We only warranty products bought from LUX BMX. If you bought it elsewhere, then you need to contact the store you originally purchased it from.

    To make a claim get in touch with us straight away by emailing help@luxbmx.com. Please include pictures of the problem/fault plus your original invoice.
    We're real people and we'll get you rolling again ASAP!