What can be returned?
- Products that are unused.
- Products that are new and show no signs of wear to either the product or the packaging.
- Products purchased at full price (non-sale items). Unfortunately, we cannot accept returns on discounted items (i.e clearance/runout)
When do items need to be returned by?
Products must be returned within 30 days of receiving the item.
How do I return items?
The Returns Request form found at the bottom of this page must first be completed and submitted. After you've filled out the returns form we will get in contact with you via email or phone.
Will I be charged for returns?
If the return is due to incorrectly supplied or faulty products, LUXBMX will cover the return costs.
If you were wanting to swap over to an alternate size/colour in the same product (clothing, pads, shoes) you will be liable for the shipping both ways.
Change of mind, wrong size ordered, or simply "not liking" a product or colour is not covered by LUXBMX and you will need to pay for shipping both ways.
We do accept returns from orders shipped internationally. Customers are responsible for covering all return shipping costs, and all conditions above as to the state of the goods and packaging apply. Please contact us prior to sending back a return from outside Australia.
Returns Shipping Conditions
Items must be packaged securely and well protected. Items damaged in transit back to us will not be exchanged/refunded. Returns must be sent with insurance for the full purchase price of the item and with a signature on delivery. A tracking number must also be emailed to us once the item has been sent.
All returned items must include original, undamaged packaging materials with the return.
Where do items need to be returned to?
All returns must be sent to LUXBMX, 1 Burke Street, Woolloongabba QLD, 4102.
Warehouse/Clubhouse return option?
We also accept returns via our main warehouse/clubhouse. To book a return appointment, head to our CONTACT PAGE.
Once the return is received we will dispatch the replacement product or you will be given store credit to use online or in-store. Your return will be processed within 2 business days of the item returning to us.
Do you offer refunds?
Refunds are only available on faulty or incorrectly supplied items. In other cases, returns will be issued with either a replacement item or store credit which you can use at a later date.
Items damaged in shipping.
If an item/s has/have been damaged in shipping, please take photos and contact us immediately.