Products that are unused/uninstalled.
Products that are new and show no signs of wear to either the product or the packaging.
Orders canceled prior to dispatch or pick up due to a change of mind will incur a 10% cancellation fee. This is to cover administration and payment costs.
If the return is due to incorrectly supplied or faulty products, LUXBMX will cover the return costs.
Products must be returned within 30 days of receiving the item.
The Returns Request form found at the bottom of this page must first be completed and submitted. After you've filled out the returns form we will get in contact with you via email or phone.
All returned items must include original, undamaged packaging materials with the return.
Where do items need to be returned to?
All returns must be sent to LUXBMX, 1 Burke Street, Woolloongabba QLD, 4102.
Warehouse/Clubhouse return option?
We also accept returns via our main warehouse/clubhouse. To book a return appointment, head to our CONTACT PAGE.
Once the return is received we will dispatch the replacement product or you will be given store credit to use online or in-store. Your return will be processed within 2 business days of the item returning to us.
Refunds are only available on faulty or incorrectly supplied items. In other cases, returns will be issued with either a replacement item or store credit which you can use at a later date.
If you have received a damaged item/s please take photos and contact us immediately at firstname.lastname@example.org.