Warranties will be referred to the manufacturers or their authorised Australian distributors.
Warranty periods will vary, please refer to the specific manufacturer for details.
Warranties cover defects in materials and workmanship.
Damage from riding abuse, neglect, and accidents are not covered under any warranty.
We are happy to facilitate any warranty but, please remember it is at the sole discretion of the manufacturer to repair or replace defective merchandise.
Please refer to any warranty card/form provided with products, some require filling out and sending to the associated manufacturer/distributor. Failure to do so can void any warranty.
Any associated labour and freight costs are not covered under any warranty.
The customer is responsible for all shipping costs involved, including shipping a defective product to LUX BMX, and LUX BMX shipping a replacement to the customer.
For all warranty claims, you will need to return the item to us along with your original receipt.
Once we receive the product back in-store we will follow the warranty procedure with the relevant manufacturer or distributor. We try to do this as quickly as possible but, please be patient.
We only warranty products bought from LUX BMX. If you bought it elsewhere, then you need to contact the store you originally purchased it from.
To make a claim get in touch with us straight away by emailing email@example.com. Please include pictures of the problem/fault plus your original invoice.
We're real people and we'll get you rolling again ASAP!