When will my order be shipped?

Orders with "In Stock" items placed with express delivery before 1pm will be shipped on the same business day. We will endeavour to have all other orders placed with "in stock" items shipped within 24hrs.

Some items that require assembly (custom wheels, bikes that need boxing, etc) will be shipped the next business day.

If an item says "With supplier - Leaves Store Within 1 Business Day, etc" it will be sent as soon as it arrives at LUXBMX from the supplier's warehouse.

1-2, 3-6,... Business days is the transit time from the supplier's warehouse to LUXBMX. Once it arrives here at LUXBMX it will be dispatched in most cases within 1 business day. These items are labelled on the product page, and you will receive a message in your cart and checkout to inform you of this.

*Your order will only be dispatched once all items on your order have arrived at LUXBMX from all of the various suppliers' warehouses. Please consider your timeframes when placing your order.

 

Is everything on your site in stock?

Items marked with the green circle are in our store. These are labelled "In Stock At LUXBMX" 

Items with the blue 'With supplier - Leaves Store Within 1 Business Day' label are in stock in a supplier's warehouse. These are labelled "With Supplier" and show a blue circle.

Sold out items will have an empty circle. Click the Notify Me button if you want updates on specific items.

 

If there has been an error with our stock levels we will contact you as soon as possible.

On rare occasions, items that are confirmed to be in transit to us from the supplier may be pre-emptively listed as in stock. These orders will be dispatched immediately when the items have arrived.

How much does shipping cost?

Most orders over ship for a flat rate across Australia (regular post or courier). This excludes heavy/bulky items and some regional/remote locations which you can see on the shipping quote section of each product page. Bike shipping is calculated based on location.  

Can you ship Express?

LUXBMX offers Express Shipping via the Australia Post eParcel network at competitive prices. Use the shipping calculator on a specific product to see the rate or select Express Shipping at checkout to get a shipping cost for the entire order.

Shipping Express eParcel means that we will ship your order out same-day (or the next day, if ordered after 1 pm). Your parcel should be received next day as long as you are in the National Next-Day Network. Please note that it does not mean guaranteed next-day delivery (the next-day guarantee from Australia Post does not apply to eParcel) but your parcel is prioritised by Australia Post.

Orders with items that have a "ADD TO CART, LEAVES STORE IN 1-2 BUSINESS DAYS, 3-8 BUSINESS DAYS, etc" notice, will be shipped once stock has arrived into the store.

Can you ship Bikes to P.O Boxes?

Unfortunately, most BMX bike cartons are too large for the Australia Post network and can't be accepted by Australia Post to P.O Boxes.

How long will it take to get my order?

Delivery times depend on where you live and the shipping method you select.

If your order is time critical, or you are in a remote area, we do have very competitive Express Post shipping options. To see an estimate on how long a package will take to arrive, please go to the website for the relevant freight provider (see below) and enter 4102 as the origin postcode.

Australia Post

Can I change the shipping address after my order has been sent?

Unfortunately, we cannot guarantee changes to shipping addresses after an order has been dispatched. Please contact us immediately if you need to change a shipping address and we can try our best to accommodate.

Items damaged during shipping/transit.

If you have received a damaged item/s please take photos and contact us immediately at help@luxbmx.com.

Do you ship internationally?

LUXBMX now offers international shipping to most countries. Quotes can be obtained on each product page or on your cart as a total.

Please be aware that freight networks may not be operational in your network. Please refer to your local shipping guidelines or contact us at help@luxbmx.com

Please note: Customers with shipping addresses outside of Australia are solely responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.